Customer Service - MarcoPolis Your local business media with a global reach Fri, 06 Feb 2015 17:49:11 +0000 en-US hourly 1 https://wordpress.org/?v=6.8.1 Best and Fastest Customer Service in Saudi Arabia: Zain’s Strategy /best-and-fastest-customer-service-in-saudi-arabia-zain-s-strategy.htm Fri, 06 Feb 2015 17:49:11 +0000 /best-and-fastest-customer-service-in-saudi-arabia-zain-s-strategy.htm Abdulmajid Mohammed Alrashoudi, Chief Customer Care Officer at Zain
Mainly, Saudi customers want good treatment, as do people anywhere in the world, and they also want a clear tariff plan. They want their needs to be attended very quickly. We are now trying to reduce our 36 hour resolution timeframe to almost 24 hours. Any kind of operation has issues from time to time obviously, we try to minimise them and to fast-track the solutions.

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]]> One of the Best Employers and Training in Saudi Arabia: Zain /one-of-the-best-employers-and-training-in-saudi-arabia-zain.htm Thu, 05 Feb 2015 13:34:41 +0000 /one-of-the-best-employers-and-training-in-saudi-arabia-zain.htm Nedal Yusuf Alobidan, HR Operations Director at Zain Saudi Arabia
We are very keen to develop and maintain a high percentage of saudization. This is the general direction of Saudi Arabia and of Zain. The most important asset that Zain has is its people.

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